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Gauteng Business 2017-18 edition

  • Text
  • Manufacturing
  • Mining
  • Infrastructure
  • Development
  • City
  • Smart
  • Business
  • Investment
  • Business
  • Invest
  • Regional
  • Gauteng
  • Johannesburg
  • African
  • Sector
  • Banking
  • Provincial
  • Economic
  • Tshwane
Gauteng Business 2017/18 is the ninth edition of this highly successful annual journal, that has established itself as the premier business and investment guide for the Gauteng province. Special features for 2017/18 include a focus on major new developments in the region’s metros, complemented by detailed overviews of the main economic sectors in South Africa’s most important provincial economy.

OVERVIEW

OVERVIEW Business services South African consulting is a leader in Africa. SECTOR INSIGHT Consultants advise on a broad range of issues. • American and European firms have offices in South Africa. ONLINE RESOURCES Chartered Institute of Management Consultants: www.cimcglobal.org Institute of Management Consultants and Master Coaches of South Africa: www.imcsa.org.za South African Institute for Management: www.saim.co.za Management consulting is an industry that has a history dating back to the early 1900s. Companies such as McKinsey and Co and Booz and Hamilton were formed in 1930 and were based in America. It was only in the early 1980s that management consulting started developing in South Africa. In the early 1990s the sector experienced a boom, particularly after the first democratic elections. Most of the management consulting companies originating in America and Europe opened offices in South Africa. These companies were used to align other companies with international operating standards. Management consulting is defined by Barkas and Wilkenson as “the provision of objective and independent advice by qualified people in order to identify or analyse management problems or opportunities”. The range of services offered by consultants varies widely but typically seeks to expose clients to the best practices prevalent in an industry. Services include process measurement, change management, development of strategies, analyses of operational efficiency and customer experience, coaching, assistance with the implementation of new technology, business process mapping and business process reengineering. The Southern African management consulting market was estimated to be worth R15.6-billion in 2014 (Source: Information Services). South Africa represents about 75% of Africa’s consulting market, but growth in the sector has been somewhat quicker in other parts of Africa in recent years. The management consulting market reflects the broader outlines of the South African economy in this respect. Today, many small management consulting companies offer consulting to a niche set of customers. Companies such as PricewaterhouseCoopers, Deloitte, Accenture, McKinsey & Company, Bain & Company and EY are amongst the biggest consulting firms operating in South Africa. With thanks to Draw the Line Business Solutions. GAUTENG BUSINESS 2017/18 58

Assisting businesses to do business better Management consulting firm offers a wide range of services and a strong focus on delivering quality. FOCUS From many years working in various organisations the owner has come to realise the importance of having good quality processes, procedures, policies, well-designed forms and technology. All of these enablers lead to an organisation operating in a structured manner and providing excellent customer service as well as being highly effective and efficient. Through investment in organisations who have the skill set to, any company can yield a high return through using their resources optimally. We assist businesses with services such as Business Process Reengineering, Business Process Mapping, Business Analysis, Process Measurement, Enterprise Architectural Design, Project Management, Change Management, Testing, Implementation and Customer Experience Analysis. Vision To be recognised as a leading, independent Management Consulting company in Africa. Values Care – We take care of our employees. Our employees care for our customers. We take care of our environment and our community by assisting through volunteering and supporting organisations in need of assistance. Respect – We treat everyone with respect. Integrity – We are honest and act ethically when we deal with our customers and our fellow employees. We want to build our reputation through our behaviour. Focus on Delivery – We focus on delivering high-quality service and products to our customers. Learning and Sharing – We learn by actively taking part in projects. We share what we learn and we train our staff so that they are empowered to be able to move. Building Relationships – We build relationships with our customers and with our peers by being friendly and polite. Customer Service Excellence – We provide our customers with service that makes them smile. We strive to solve their problems effectively and efficiently. Ursula Henry Mission To delight our customers in everything we do. To continually strive to assist businesses with improving their effectiveness and efficiency so that businesses can do more. To be aware of our environment. To build lasting relationships with all businesses in all industries. To employ people who are passionate about making a difference. CONTACT INFO Owner: Ursula Henry Cell: 082 330 0517 Email: ursula.henry@ drawthelinebusiness solutions.co.za Website: www.drawtheline businesssolutions.co.za 59 GAUTENG BUSINESS 2017/18

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