1 year ago

Opportunity Issue 100

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Opportunity magazine is a niche business-to-business publication that explores various investment opportunities within Southern Africa’s economic sectors and looks to provide its readers with first-hand knowledge about South African business. Opportunity also looks to present South African business to international markets that may have interests in investing in South Africa. The publication is endorsed by the South African Chamber of Commerce and Industry (SACCI).

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Breaking barriers with a unified software suite Many businesses took their first steps towards digital transformation two years ago when restrictions were imposed due to the pandemic. Different departments signed up for software that would help automate tasks and enable business continuity. However, two years on, the integration hassles and growing departmental silos are impeding the ability of business owners to quickly make decisions, a critical capability for any business to survive in unpredictable times. The solution is a unified software suite that can get people working together across teams from the comforts of their homes. Operating System for Business Zoho One is an all-in-one solution, which is customisable, extendable and integratable, making it the 'Operating System for Business'. It breaks down departmental silos and helps drive smarter decision-making. It can be customized to fit the needs and goals of each business, leading to a shorter time-to-value and overall success. Its 45+ apps range from a customer-experience platform, finance and accounting, HR management, productivity and collaboration to custom solutions, conversational business intelligence and AI. It also has mobile application management, e-commerce solutions, a learning management tool and more, to ensure businesses can be ready for an unpredictable climate and build a stronger employee experience for a distributed workforce. How Quicket leveraged Zoho One efficiency, business process automation and lightning-quick customer support after implementing Zoho One. The solution also enabled significant savings in Quicket's IT spending as well as increased staff productivity by cutting down time spent on administrative tasks. When the government cancelled public events in March 2020, Quicket's four support agents, while working remotely, processed over 220 000 refunds, answered 500 email cases and handled 150 calls a day for the first month of lockdown using Zoho Desk, the helpdesk solution part of the suite. Quicket customised Zoho apps in several ways, such as telephony system integration, to automate complex sales workflows while ensuring consistent brand messaging for potential customers. They were also able to track their sales team's productivity better. With Zoho Analytics (business intelligence solution), they get insightful reports on the entire business – from financial forecasting to sales and the monitoring of customer service. Quicket's story makes a compelling case for what businesses can achieve by efficiently leveraging technology to enable cross-functional collaboration and unified insights. Focus on Privacy Not only do Zoho apps provide great value, but the company does also not allow any third-party trackers to monitor usage behaviour and never sells any data to ad-based companies. Because Zoho has built its entire technology stack, it is able to offer the most secure experience to its users without compromising on data privacy. Quicket, which has been a Zoho customer since 2017, achieved growth-driving benefits like improved back-office Visionary suite. Built to sustain growth. To learn more about Zoho One, visit

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