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Western Cape Business 2021

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  • Agriculture
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  • Overview
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The 2021 edition of Western Cape Business is the 14th issue of this highly successful publication that, since its launch in 2005, has established itself as the premier business and investment guide for the Western Cape. The Western Cape has several investment and business opportunities. In addition to the regular articles providing insight into each of the key economic sectors of the province, a special feature on thriving agricultural exports gives insight into the details of what fruits and wines go where. An interview with the Port Manager of the Port of Cape Town provides more understanding of the scale of the logistics operation that is a major port. Another special feature examines the City of Cape Town as a national headquarters for the thriving asset management sector. The cover picture reflects an exciting new find of gas condensate off the south-eastern coast, a potential game-changer for the Western Cape and South African economies. This new development is covered in the overview of the oil and gas sector.

OVERVIEW

OVERVIEW Business Process Outsourcing South Africa was “Offshoring Destination of the Year” in 2018. Significantly lower costs than European competitors and growth rates in the Business Process Outsourcing (BPO) sector that outstrip the global rate make the Western Cape an extremely competitive destination. According to the Everest Group Study (2018), Cape Town’s costs for contact centre work are between 20% and 30% lower than the costs in Eastern and Central Europe. In the same year, 6 172 new jobs were created in the province as a result of an 11% growth rate in the sector. South Africa’s BPO industry is growing twice as fast as the world’s and three times faster than India and the Philippines (Invest Cape Town). BPO involves any internal businesses that a company chooses to outsource to a specialist in that field, for example accounting or customer service centres. UK shop Asda and online retailer Amazon have large customer service centres in Cape Town. Other big brands include British Gas, IBM, KLM, Lufthansa, Mastercard and Microsoft. Global and local BPO investors with operations in Cape Town include TutorABC, CSC, Collinsons Group, Bloomberg, Shell, AskOsca, JTC Group, Wonga, SimplyTalk, Ambition 24 Hour Group and Buongiorno. Inbound customer service (55%), inbound sales (15%) and debt collection (13%) comprise the biggest subsectors of the BPO sector in the Cape (Wesgro). The fact that greater Cape Town is home to three universities, a university of technology and two technical colleges is a major advantage in attracting companies with sophisticated operations. Other factors in favour of the Cape Town area and surrounds are the relatively neutral accents, good infrastructure (financial and telecommunications) and the time zone being the same or close to Europe’s. Sixty-three percent of the offshore market is in the Western Cape where the provincial government has identified BPO as ONLINE RESOURCES Business Process enabling South Africa (BPeSA): www.bpesa.org.za Contact Centre Management Group: www.ccmg.org.za National Department of Trade, Industry and Competition: www.dtic.gov.za SECTOR INSIGHT Growth of 11% created 6 172 new jobs in the Western Cape. one of the six key sectors that can create jobs quickly. The City of Cape Town, the provincial Department of Economic Development, Agriculture and Tourism (DEDAT) and IT service management company EOH jointly sponsor the training and 12-month learnerships of 175 unemployed work-seekers in BPO. The municipality also trains 20 potential team leaders to build management skills within the sector. The Department of Trade, Industry and Competition (dtic) offers incentives to BPO investors. A base incentive is calculated on projected offshore jobs to be created and is awarded on actual offshore jobs created. The incentive has a two-tier structure for noncomplex and complex jobs and is paid over a five-year period. A war room to unblock red tape in important job-creating sectors such as BPO has been set up by the Western Cape Provincial Government with financial support from Harvard University. ■ WESTERN CAPE BUSINESS 2021 46

Department of Social Development MEC: Ms Sharna Fernandez Union House, 14 Queen Victoria Street, Cape Town 8001 Tel: Western +27 21 483 5045 | Fax: +27 21 483 4783 Web: www.westerncape.gov.za/dept/ social-development Provincial Government 8th Floor, 9 Dorp Street, Cape Town 8000 Office of the Premier Premier: Mr Alan Winde Provincial Legislature Building, 1st Floor, 7 Wale Street, Cape Town 8000 Tel: 0860 142 142 Email: service@westerncape.gov.za Tel: +27 21 483 4813 Fax: +27 21 483 5068 Web: www.westerncape.gov.za/dept/tpw Provincial Treasury MEC: Mr David Maynier Department of Environmental Affairs and Development Planning MEC: Mr Anton Bredell 8th Floor, 1 Dorp Street, Cape Town 8000 Tel: +27 21 483 4091 LISTING LISTINGS 3rd Floor, 7 Wale Street, Cape Town 8000 Department An overview of of Transport the Western and Cape’s Public Works provincial government departments. Tel: +27 21 483 4237 | Fax: +27 21 483 3855 MEC: www.westerncape.gov.za Mr Bonginkosi Madikazela Web: www.westerncape.gov.za/dept/treasury Western Cape Local Government A guide to the metropolitan, district and local municipalities Department of in Health the Western Cape. Department of Agriculture MEC: Dr Nomafrench Mbombo MEC: Dr Ivan Meyer 21st Floor, 4 Dorp Street, Cape Town 8000 CITY Admin OF Building, CAPE Muldersvlei TOWN Road, Witzenberg Tel: +27 21 483 Local 3245/5417 Municipality METROPOLITAN Elsenburg 7607 MUNICIPALITY Tel: +27 23 316 1854 | Fax: +27 23 316 1877 Department of Human Settlements Address: Tel: +27 Civic 21 808 Centre, 5111 Podium Block, 6th Floor, 12 Hertzog Website: www.witzenberg.gov.za MEC: Mr Tertius Simmers Boulevard, Cape Town 8000 Tel: Department +27 21 400 1111 of Community | +27 21 400 1313 Safety CENTRAL 27 Wale Street, KAROO Cape DISTRICT Town 8001 MUNICIPALITY Fax: MEC: 0860 Mr Albert 103 Fritz 090 Address: Tel: +27 21 63 483 Donkin 6488 Street, Beaufort West 6970 Website: 35 Wale Street, www.capetown.gov.za Cape Town 8000 Tel: Department +27 23 449 1000 of Local | Fax: Government +27 23 415 1253 Tel: +27 21 483 6949/8588 Website: www.skdm.co.za CAPE WINELANDS DISTRICT MUNICIPALITY MEC: Mr Anton Bredell Address: Department 46 Alexander of Cultural Street, Affairs Stellenbosch and Sport 7599 Beaufort 8th Floor, Waldorf West Local Building, Municipality 80 St George’s Mall, Tel: Cape Town 8001 MEC: 086 Ms Anroux 126 5263 Marais | Fax: +27 21 888 5100 Tel: +27 23 414 8149 | Fax: +27 23 414 8105 Tel: +27 21 483 4049/4997 Website: Protea House www.capewinelands.gov.za Building, 7th Floor, Website: www.beaufortwestmun.co.za Greenmarket Square, Cape Town 8000 Breede Tel: +27 21 Valley 483 9503 Local Municipality Laingsburg Local Municipality Department of Social Development Tel: +27 23 348 2600 | Fax: +27 21 883 8871 Tel: MEC: +27 Ms 23 Sharna 551 Fernandez 1019 | Fax: +27 23 551 1019 Website: Department www.bvm.gov.za of Economic Development Website: www.laingsburg.gov.za Union House, 14 Queen Victoria Street, Cape Town 8001 and Tourism Drakenstein Local Municipality Prince Tel: +27 21 Albert 483 5045 Local Municipality MEC: MrDavid Maynier Tel: +27 21 807 4500 | Fax: +27 21 872 8054 Tel: 11th Floor, NBS Waldorf Building, Department +27 23 541 1320 of Transport | Fax: +27 and 23 541 Public 1321 Works Website: 80 St George’s www.drakenstein.gov.za Mall, Cape Town 8001 Website: MEC: Mr Bonginkosi www.pamun.com Madikazela Tel: +27 21 21 4835065 9226 Langeberg Local Municipality GARDEN 8th Floor, 9 ROUTE Dorp Street, DISTRICT Cape Town MUNICIPALITY 8000 Tel: +27 21 483 4813 Tel: Western +27 23 Cape 615 8000 Education | Fax: +27 Department 23 615 1563 Address: 54 York Street, George 6530 Website: www.langeberg.gov.za Tel: MEC: Ms Debbie Schäfer Provincial +27 44 803 Treasury 1300 Fax: MEC: 086 Mr David 555 6303 Maynier Stellenbosch Grand Central Towers, Local Lower Municipality Parliament Street, Website: Cape Town 8001 3rd Floor, www.gardenroute.co.za 7 Wale Street, Cape Town 8000 Tel: +27 21 808 8111 | Fax: +27 21 808 8003 Tel: +27 21 467 2000 Tel: +27 21 483 4237 Website: www.stellenbosch.gov.za 47 WESTERN CAPE BUSINESS 2021 115 85 WESTERN WESTERN CAPE CAPE BUSINESS BUSINESS 2020 2019

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